Right to Cancel

Returns & Refund Policy

1. Your Right to Cancel

As a customer of Imperial Furniture, you have the legal right to cancel your order within 14 calendar days from the date you receive your goods, in accordance with the EU Consumer Rights Directive.
You do not need to provide a reason for cancellation; however, you must inform us in writing by email at info@imperialfurniture.ie before the cancellation period expires.

To exercise your right to cancel, please include your:

  • Full name

  • Order number

  • Date of purchase

  • Items you wish to return

Once we receive your cancellation request, we will confirm it by email and provide instructions on how to return your goods.

2. Conditions for Returns

To qualify for a refund under the right to cancel:

  • Items must be unused, undamaged, and in their original packaging

  • All returned goods must include original labels, manuals, and accessories

  • Returns must be sent back to us within 14 days of notifying us of cancellation

We reserve the right to refuse refunds if items are returned in a used, damaged, or incomplete condition.

Custom-made, personalised, or made-to-order products are non-refundable, unless they arrive damaged or faulty.

3. Return Process

After notifying us of your cancellation:

  1. You will receive a return address and instructions by email.

  2. Please ensure items are securely packaged to avoid damage in transit.

  3. You are responsible for the cost of return shipping, unless the goods are faulty or incorrect.

  4. We recommend using a tracked delivery service, as we cannot be held responsible for items lost during return shipping.

4. Refunds

Once your returned goods have been received and inspected, we will issue a refund within 14 days using the same payment method you used for the original purchase.

If the returned goods show signs of wear or damage caused by improper handling, we may deduct a reasonable amount from your refund to cover any loss in value.

Refunds will not include any additional delivery charges paid for express or priority shipping services.

5. Damaged, Faulty, or Incorrect Items

If you receive goods that are damaged, defective, or not as described, please notify us within 5 working days of delivery by emailing info@imperialfurniture.ie.
We may request photographs or videos as proof of the issue before arranging a replacement or refund.

Once confirmed, we will cover the cost of return shipping and either:

  • Send you a replacement item, or

  • Issue a full refund, depending on your preference and stock availability.

6. Order Cancellations Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible at info@imperialfurniture.ie.
If the order has not yet been processed, a full refund will be issued immediately.
Once an order has been shipped, the standard return procedure (as above) will apply.

7. Exclusions

The following items cannot be returned or refunded under the right to cancel:

  • Custom-made or special-order furniture

  • Mattresses or bedding that have been opened or used

  • Items that have been assembled or installed

  • Clearance or sale items marked as “non-returnable”

8. Contact Information

If you have any questions about returns, refunds, or cancellations, please contact us at:
info@imperialfurniture.ie
We will respond within 24–48 hours to assist you with the process.